Call Center

K&M TIre•Delphos, OH

6d•$15 - $17

About The Position

The Inside Sales Representative - Inbound works under the direction of the Inside Sales Manager and is responsible for sales activities involving incoming phone calls and assigned accounts, while providing consistent, quality service. The role answers calls at the corporate call center, sells products to current and potential customers, processes orders accurately, and helps customers grow their businesses by sharing product knowledge and promoting available specials and programs. The representative is expected to maintain current knowledge of tire products, brands, models, product classes, and tire basics, as well as K&M Tire’s offerings, programs, and weblink. The position supports the sales team’s key metrics, including reducing call wait times and unanswered calls, and contributes to a professional, customer-focused, team-oriented environment.

Requirements

Ability to learn and communicate extensive tire knowledge.
Ability to work in a multitasking, professional environment.
Ability to communicate effectively in writing and orally.
Friendly and positive attitude.
Ability to project a professional image of oneself and the company.
Ability to prioritize and organize effectively.
Ability to work independently with minimal supervision.
Knowledge of and ability to use a computer, telephone, copier, fax, and calculator.
Knowledge of Microsoft Word and Excel.
High school diploma or equivalent.

Responsibilities

Answer incoming calls at the corporate call center.
Maintain and promote a teamwork focus and environment within the sales team.
Support and build upon K&M Tire’s Vision, Mission, and eight company values.
Handle incoming calls professionally, efficiently, promptly, and accurately to service customers effectively.
Sell company products to current and potential customers.
Process orders accurately.
Assist customers in growing their business by promoting specials and programs through product knowledge.
Maintain current product knowledge of brands, models, product classes, and tire basics to assist customers effectively.
Know and promote the tires K&M has to offer.
Know and promote the programs K&M has to offer.
Know and promote K&M’s weblink.
Provide excellent customer service.
Support inside sales key metrics, including reducing call wait time and unanswered calls.
Identify and resolve customer concerns professionally and promptly.
Perform other duties as assigned by the Inside Sales Manager.
Make it easy and convenient to do business with K&M Tire.