Call Center Representative - Oshkosh Call Center
About The Position
MDS Communications is hiring Call Center Representatives, also described as Communication Specialists, to conduct telephone fundraising and donor communications for nonprofit and charitable clients. Employees receive in-depth training and are assigned to one of four teams that calls on behalf of a set of clients. During an eight-hour day, representatives call for 4–8 clients using predictive dialing equipment, typically completing about 16–24 calls per hour with an average of 20–30 seconds between calls. They engage donors and prospective donors using client-approved scripts, secure financial gifts, and meet minimum fundraising and productivity metrics. MDS Communications is a faith-based company rooted in Christian values. Employees are not required to share the company’s beliefs, but are asked to respect them. The company describes itself as a recovery-friendly workplace and offers support to employees committed to sobriety. The position is based at the Oshkosh, Wisconsin call center, with an opportunity to transition to working from home after establishing oneself in the call center.
Requirements
- At least one year of successful outbound telemarketing experience, or a strong general employment record with long-term stability.
- Basic computer skills.
- Commitment and enthusiasm for the charitable and nonprofit causes represented.
- Willingness to learn.
- Persistence.
Responsibilities
- Call donors and prospective donors on behalf of assigned nonprofit clients using predictive dialing equipment and client-approved scripts.
- Communicate with donors and prospective donors in a positive, engaging, and enthusiastic manner.
- Secure financial gifts for the company’s clients.
- Maintain minimum fundraising and productivity metrics.
Benefits
- Performance bonus program; top performers consistently earn $8–$10 or more per hour in bonuses on top of wages.
- Paid break time.
- Health insurance eligibility after two months; MDS pays 75% of base employee premiums.
- Paid time off.
- Opportunity to transition to working from home after establishing oneself in the call center.
- Opportunities to advance to management, Inbound Donor Services, or managing client donor portfolios.
- Promotion from within whenever possible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
