Call Center

K&M Tire•Delphos, OH

About The Position

The Inside Sales Representative - Inbound works under the direction of the Inside Sales Manager and is responsible for sales activities involving incoming phone calls and assigned accounts, delivering consistent, quality service. The role answers and handles customer calls, sells company products, processes orders accurately, and helps customers grow their businesses by sharing product knowledge and promoting available products, programs, and the company weblink. The representative provides excellent customer service, addresses customer concerns, and supports call-center performance metrics.

Requirements

High school diploma or equivalent.
Ability to learn and communicate extensive tire knowledge.
Ability to work in a multitasking, professional environment.
Effective written and oral communication skills.
Friendly and positive attitude.
Ability to project a professional image of oneself and the company.
Ability to prioritize and organize effectively.
Ability to work independently with minimal supervision.
Knowledge of and ability to use a computer, telephone, copier, fax machine, and calculator.
Knowledge of Microsoft Word and Excel.

Responsibilities

Answer incoming calls at the corporate call center.
Promote teamwork within the sales team and support K&M Tire’s Vision, Mission, and company values.
Handle incoming calls professionally, efficiently, promptly, and accurately to service customers.
Sell company products to current and potential customers.
Process customer orders accurately.
Help customers grow their businesses by promoting specials and programs and sharing product knowledge.
Maintain and promote knowledge of brands, models, product classes, tire basics, available tires, company programs, and K&M’s weblink.
Provide excellent customer service and resolve customer concerns professionally and promptly.
Support inside sales key metrics, including reducing call wait time and unanswered calls.
Make it easy and convenient for customers to do business with K&M Tire.
Perform other duties as assigned by the Inside Sales Manager.