Guest Experience Planner

Canyon Ranch • Spicewood, TX

3d

About The Position

Canyon Ranch is hiring a Guest Experience Planner for its new Austin wellness destination in the Texas Hill Country. The role builds relationships with guests before, during, and throughout their stays by creating personalized wellness itineraries and coordinating resort experiences. The planner serves as a concierge-style point of contact, works across resort departments to communicate guest preferences, and helps deliver thoughtful, seamless, and memorable luxury hospitality. The position also supports operational excellence through accurate guest profiles, reservation and schedule management, revenue opportunities, and continuous improvement of the guest experience. Anticipated start dates begin in Fall 2026.

Requirements

• At least 2 years of experience in luxury hospitality, wellness, concierge services, guest relations, reservations, or a related guest-focused environment.
• Exceptional communication and relationship-building skills, with a passion for personalized and memorable guest experiences.
• Outstanding organizational and multitasking abilities, with attention to detail while managing multiple guest itineraries.
• Proficiency with reservation and guest management systems.
• Ability to collaborate across departments in a fast-paced luxury environment to anticipate guest needs, solve problems, and deliver exceptional service.
• A genuine passion for wellness and hospitality, with empathy, curiosity, and a concierge mindset.

Nice To Haves

• Experience with luxury resorts or Forbes Travel Guide-rated properties.
• Experience with Book4Time, Opera Cloud, or similar hospitality platforms.

Responsibilities

• Build relationships with guests before, during, and throughout their stay by creating personalized wellness itineraries based on their goals, interests, and preferences.
• Coordinate spa, fitness, wellness, dining, outdoor adventure, and resort experiences, including reservations, itinerary updates, and special requests.
• Serve as a trusted guest contact by providing concierge-style service, anticipating needs, resolving concerns, and creating personalized experiences.
• Collaborate with Spa, Fitness, Rooms, Culinary, Retail, Transportation, and other resort teams to communicate and execute guest preferences and accommodations.
• Provide thoughtful recommendations, maintain expert knowledge of resort offerings, and deliver attentive luxury hospitality.
• Maintain accurate guest profiles, optimize reservations and scheduling, identify revenue opportunities through personalized recommendations, and contribute to improvements in the guest experience.

Benefits

• Use of services and facilities, including the spa, fitness classes, lectures, and overnight stays at Canyon Ranch locations nationwide.
• Health, dental, and vision plans after 30 days of employment.
• 25 days of personal and holiday time off, including vacation, sick time, and holidays.
• Supplemental health care options, including accidental, critical illness, and hospital care coverage.
• Employer-paid life insurance.
• Employee Assistance Program.
• Paid maternity leave.
• Supportive, collaborative work environment with opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed