Guest Experience Supervisor

Nexdine • Goshen, IN

10d • Onsite

About The Position

The Guest Experience Supervisor reports to the General Manager or Chef and oversees the delivery and execution of the Guest Experience. The role assists with managing staff and other assigned tasks, provides exemplary customer service, oversees the final presentation of food and service, and works to ensure client satisfaction. The position is full-time, based in Goshen, Indiana, with a scheduled shift of 11 a.m. to 7 p.m. and every other weekend off. The hourly pay rate is $19.75, paid weekly by direct deposit.

The supervisor provides oversight of daily dining services, supports staffing and scheduling, maintains food-service quality and safety standards, and helps coordinate events and catering. The role also supports budget adherence, operational and financial recordkeeping, and staff training and supervision. Work takes place in both kitchen and office environments, with exposure to kitchen heat, steam, fire, and noise and use of kitchen and standard office equipment.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience in a similar position.
• Specialized training in catering.
• ServSafe Certification.
• Choke Safety Certification.
• Allergen Awareness Certification.
• Leadership skills.
• Team-oriented approach.
• Communication proficiency.
• Customer and client focus.
• Ability to work under pressure.
• Scheduling ability.
• Ability to follow written and oral instructions and procedures.
• Ability to meet the physical demands of the role, including standing for long periods and sitting, reaching, bending, kneeling, stooping, climbing, and pushing, pulling, or lifting items weighing 40 pounds or less.
• Manual dexterity and auditory and visual skills.

Nice To Haves

• Culinary school certificate or degree.

Responsibilities

• Oversee daily dining services to support client and customer satisfaction.
• Inspect supplies, equipment, and work areas for compliance with standards and arrange equipment purchases or repairs as needed.
• Build and maintain a working schedule at least two weeks in advance, with at least three weeks posted.
• Purchase food or other supplies as needed, support quality control for receiving products, and maintain vendor relationships as applicable.
• Assist in determining staffing requirements and scheduling staff for timely service delivery.
• Maintain company standards for safety, food handling, sanitation, uniforms, and productivity.
• Assist with event menu writing and cost control in coordination with the Chef Manager or Chef.
• Assist with food production as needed.
• Plan, execute, and coordinate events according to client standards in coordination with the Chef Manager or Chef.
• Assist with event setup and breakdown, including seating arrangements, decorations, and food displays.
• Supervise staff during event execution.
• Meet with prospective clients as needed to review event requirements, including menus, setup and breakdown, and scheduling.
• Adhere to budgetary guidelines set by the Chef Manager or Chef.
• Record production or operational data on specified forms and maintain records of food use and expenditures.
• Assist with financial recordkeeping and inventory management as needed.
• Instruct, train, and supervise cooks, servers, and utility workers in food preparation, cooking, garnishing, presentation, and service as needed.
• Provide attentive, approachable customer service, including greeting and thanking customers.
• Perform other assigned duties and responsibilities.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• 401(k) savings plan
• Paid time off, including vacation, holiday, and sick time
• Employee Assistance Program (EAP)
• Career growth opportunities
• Employee perks and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED