Guest Experience Supervisor

Dash In • Chantilly, VA

2d • $18 - $22

About The Position

Dash In, a division of the Wills Group family, is seeking a Guest Experience Supervisor to help lead its front-of-house team and deliver exceptional guest service. The supervisor partners with the Guest Experience Manager and Store Manager to recruit, train, and develop retail associates; oversee front-of-house operations; and ensure associates have the tools and support they need to provide remarkable experiences. The role engages with guests, resolves concerns, supports efficient service, and upholds Dash In’s standards for guest engagement, cleanliness, safety, and operational excellence. The supervisor also communicates operational needs to leadership and completes additional duties assigned by store leadership.

Requirements

• At least 1 year of supervisory or management experience in retail or customer service.
• High school diploma or GED.
• Strong multitasking and problem-solving skills in a fast-paced environment.
• Comfort using technology, including POS systems.
• Strong interpersonal skills and a passion for delivering exceptional guest experiences.

Nice To Haves

• ServSafe Certification.

Responsibilities

• Partner with the Guest Experience Manager and Store Manager to recruit, train, and develop a high-performing team of retail associates.
• Oversee front-of-house operations and ensure the team has the tools and support needed to deliver outstanding guest experiences.
• Engage proactively with guests, answer questions, and resolve concerns quickly and professionally.
• Support associates in meeting guest needs efficiently while maintaining a seamless, no-wait experience.
• Monitor customer flow and open additional registers as needed.
• Uphold Dash In brand standards for guest engagement, cleanliness, safety, and operational excellence.
• Communicate with leadership regarding inventory, ordering, and operational needs.
• Execute additional responsibilities as assigned by store leadership.

Benefits

• Paid time off, including vacation, sick leave, personal days, and paid holidays.
• Two paid volunteer days annually.
• Paid parental leave.
• Tuition reimbursement and professional development programs.
• 401(k) with employer match and financial planning resources.
• Medical, dental, and vision plans, plus HSA options.
• Life insurance and disability coverage.
• Pet insurance.
• Advancement opportunities across the Mid-Atlantic region.
• Employee discounts on coffee, fountain beverages, fresh food, and car wash memberships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED