Guest Experience Supervisor
About The Position
The Guest Experience Supervisor oversees the delivery and execution of the Guest Experience, assists with staff management and other assigned tasks, provides exemplary customer service, oversees the final presentation of food and service, and ensures client satisfaction. The position reports to the General Manager or Chef and may supervise unit employees. The role provides oversight of daily dining services; supports staffing, scheduling, purchasing, vendor relationships, inventory, events, food production, and financial recordkeeping; and ensures food safety, sanitation, quality, and company standards. The position works in both kitchen and office environments and is scheduled full time from 11 a.m. to 7 p.m., with every other weekend off.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience in a similar position.
- Specialized training in catering.
- Leadership, teamwork, communication, customer/client focus, ability to work under pressure, and scheduling skills.
- ServSafe Certification.
- Choke Safety Certification.
- Allergen Awareness Certification.
- Ability to meet the physical demands of the role, including standing for long periods and sitting, reaching, bending, kneeling, stooping, climbing, pushing, pulling, and lifting items weighing 40 pounds or less.
- Ability to use kitchen equipment and standard office equipment, and to follow written and oral instructions and procedures.
Nice To Haves
- Culinary school certificate or degree.
- Microsoft Office Suite.
Responsibilities
- Oversee daily dining services to ensure client and customer satisfaction.
- Inspect supplies, equipment, and work areas for compliance with standards and arrange for equipment purchases or repairs as needed.
- Build and maintain a working schedule more than two weeks ahead, with at least three weeks posted.
- Purchase food or other supplies as needed, maintain receiving quality-control practices, and maintain vendor relationships when assigned.
- Assist in determining staffing requirements and scheduling to ensure timely service delivery.
- Maintain company standards for safety, food handling, sanitation, uniforms, and productivity.
- Assist with event menu writing and cost control using appropriate recipes and costing measures in conjunction with the Chef Manager or Chef.
- Assist with food production as needed.
- Assist with planning, execution, and coordination of events in conjunction with the Chef Manager or Chef.
- Set up and break down catering events, including seating arrangements, decorations, and food displays, and supervise staff during events.
- Meet with prospective clients as needed to review event requirements, including menus, setup and breakdown, and scheduling.
- Adhere to budgetary guidelines determined by the Chef Manager or Chef.
- Record operational data and maintain records of food use and expenditures.
- Assist with financial recordkeeping for all aspects of operations and inventory management as needed.
- Instruct, train, and supervise cooks, servers, and utility workers as needed.
- Provide attentive, approachable customer service, including greeting and thanking customers.
- Perform other assigned duties and responsibilities.
Benefits
- Health, dental, and vision insurance.
- Company-paid life insurance.
- 401(k) savings plan.
- Paid time off, including vacation, holiday, and sick time.
- Employee Assistance Program (EAP).
- Career growth opportunities.
- Employee perks and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
