Guest Experience Planner

Davidson Hospitality Group•Miami Beach, FL

3d•Onsite

About The Position

The Guest Experience Planner handles a variety of guest needs and works to make requested experiences achievable by drawing on contacts with local merchants and service providers. The role requires knowledge of attractions, nightlife, and special services in the surrounding area. The planner answers questions and arranges transportation, restaurant reservations, visits to local attractions, health and beauty services, cultural events, religious worship, childcare, shopping, and florist services. The position also provides directions to hotel meetings and events and explains hotel facilities.

Requirements

Read, write, speak, and understand English.
Meet the minimum age requirement of the jurisdiction.
Be familiar with the local area and attractions.
Hold a Food/Beverage Service Worker Permit where applicable.
Communicate effectively with the public and other employees.
No employee will pose a direct threat to the health or safety of themselves or others.

Nice To Haves

Typing speed of at least 35 words per minute preferred.
One to two years of customer service experience preferred.

Responsibilities

Answer guests’ questions and handle a variety of guest needs.
Use contacts with local merchants and service providers to help fulfill guest requests.
Provide information about local attractions, nightlife, and special services.
Arrange transportation and restaurant reservations.
Arrange visits to interesting places and access to health and beauty services, cultural events, religious worship, childcare, shopping, and florists.
Give directions to meetings and events within the hotel.
Explain hotel facilities.