Guest Experience Specialist

Marriott • Mesa, AZ

9d

About The Position

Guest Experience Specialists take initiative to deliver services throughout guests’ stays, taking ownership of the guest experience in key areas of the hotel with a guest-first mindset. The role extends beyond the traditional front desk. Specialists move through their work area and handle operational needs, guest requests, reports, meal delivery, and sharing information about local highlights, making transactions part of the guest experience.

The position also involves creating a safe workplace; following company policies and procedures; maintaining confidentiality; protecting company assets; upholding quality standards; and maintaining professional uniform, appearance, and communication. Specialists perform other reasonable job duties as requested.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Responsibilities

• Deliver a wide range of services that guide guests through their stay.
• Take ownership of the guest experience in key areas of the hotel with a guest-first mindset.
• Process operational needs and address guest requests.
• Complete reports.
• Deliver quality meals.
• Share highlights of the local area with guests.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED