Guest Experience Specialist

Marriott • Seattle, WA

7d

About The Position

The Guest Experience Specialist takes initiative to deliver services throughout guests’ stays and owns the guest experience in key hotel areas with a guest-first mindset. The role extends beyond traditional front-desk duties and includes handling operational needs, responding to guest requests, completing reports, delivering meals, and sharing information about local attractions. Specialists are empowered to move throughout their work area and take practical steps to make guest interactions memorable.

The position requires following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communication. Associates may stand, sit, or walk for extended periods and perform hands-on tasks, including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance, as well as reaching, bending, twisting, pulling, and stooping. Other reasonable duties may be assigned.

Marriott International describes itself as an equal opportunity employer and states that it values associates’ diverse backgrounds and is committed to non-discrimination on protected bases. The position is with Courtyard, a Marriott International brand focused on serving travelers and providing an elevated guest experience.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is listed as a preferred qualification.
• No supervisory experience is listed as a preferred qualification.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, bend, twist, pull, and stoop.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver services that guide guests throughout their stay.
• Take ownership of the guest experience in key hotel areas with a guest-first mindset.
• Process operational needs and address guest requests.
• Complete reports.
• Deliver quality meals.
• Share highlights and information about the local area.
• Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Perform other reasonable job duties as requested.

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• For full-time positions: medical, dental, and vision coverage; health care and dependent care flexible spending accounts; life insurance; disability insurance; accident insurance; adoption expense reimbursements; paid parental leave; and educational assistance.
• For Washington full-time applicants: paid sick leave, PTO accrual of 0.00128 for every hour worked, and eligibility for a minimum of 7 holidays annually.
• For Washington part-time applicants: paid sick leave and eligibility for a minimum of 7 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED