Guest Experience Specialist

Marriott • Buena Park, CA

3d

About The Position

Guest Experience Specialists deliver a memorable, distinctive guest experience throughout the hotel stay. The role extends beyond traditional front-desk duties: specialists take ownership of the guest experience in key hotel areas, move around their workspace, and use a guest-first mindset to provide a range of services. Duties may include processing operational needs, responding to guest requests, completing reports, delivering meals, and sharing information about local highlights. Specialists make routine transactions feel like part of the guest experience.

The role requires following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining professional appearance and communication. Specialists must perform other reasonable duties as requested. The posting states a high school diploma or GED is preferred and no related work or supervisory experience is required; no license or certification is required.

Requirements

• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.

Nice To Haves

• Passion for providing an exceptional guest experience.
• Enjoyment of working as part of a small, ambitious team.
• Interest in learning and continually improving.

Responsibilities

• Deliver a memorable and distinctive guest experience throughout the guest’s stay.
• Take ownership of the guest experience in key hotel areas and provide a range of guest services.
• Process operational needs and address guest requests.
• Complete reports.
• Deliver meals and share highlights of the local area.
• Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED