Guest Experience Specialist

Marriott • Las Vegas, NV

8d

About The Position

Guest Experience Specialists deliver a memorable and distinctive guest experience throughout the entire hotel stay. The role extends beyond traditional front desk duties and involves taking ownership of the guest experience in the main areas of the hotel, moving around the workspace, and responding to operational needs and guest requests. Specialists may complete reports, deliver quality meals, and share highlights of the local area, making transactions feel like part of the guest experience.

The position requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communications. Specialists perform other reasonable job duties as requested. At Residence Inn, associates serve business and leisure travelers, including long-stay guests, with a focus on teamwork and personalized service.

Requirements

• High school diploma or GED equivalent is listed as a preferred qualification.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• High school diploma or GED equivalent.

Responsibilities

• Guide guests through their entire stay and take ownership of the guest experience in the main areas of the hotel.
• Process operational needs and address guest requests.
• Complete reports.
• Deliver quality meals.
• Share highlights of the local area.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED