Guest Experience Specialist

Marriott • Alpharetta, GA

1d • $16 - $17

About The Position

Guest Experience Specialists take initiative to provide services throughout guests’ stays, taking ownership of the experience in the hotel’s main areas with a guest-first mindset. The role extends beyond the traditional front desk and includes moving through the work area to address operational needs, guest requests, and reports; delivering meals; and sharing information about local highlights. The position aims to make everyday transactions part of a memorable guest experience.

The role requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining professional uniform, appearance, and communication. Associates may perform other reasonable job duties as requested. The work involves extended periods of standing, sitting, or walking and hands-on physical tasks.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Provide services that guide guests through their entire stay.
• Take ownership of the guest experience in the hotel’s main areas with a guest-first mindset.
• Process operational needs, address guest requests, and complete reports.
• Deliver quality meals and share highlights of the local area.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED