Guest Experience Specialist

Marriott • Long Beach, CA

2d

About The Position

Guest Experience Specialists create memorable, unique guest stays by taking initiative and providing a wide range of services throughout the hotel. The role extends beyond the traditional front desk: specialists take ownership of the guest experience in key hotel areas, move around their workspace, and respond to operational needs and guest requests. Duties may include completing reports, delivering quality meals, and sharing highlights of the local area, while making transactions feel like part of the guest experience.

The role requires a guest-first approach and adherence to company policies and procedures, confidentiality, asset protection, quality standards, workplace safety, and professional appearance and communication. Specialists perform other reasonable job duties as requested.

Residence Inn serves long-stay guests with spacious suites and full kitchens, and emphasizes personal service, teamwork, and relationships grounded in the needs of long-stay guests. Marriott International states that it is an equal opportunity employer and considers qualified applicants with criminal histories in accordance with applicable law.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Take ownership of the guest experience in key areas of the hotel with a guest-first mindset.
• Process operational needs and address guest requests.
• Complete reports.
• Deliver quality meals.
• Share highlights of the local area with guests.
• Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain professional uniform, personal appearance, and communications.
• Help create and maintain a safe workplace.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED