Guest Experience Specialist

Marriott • Village of Tarrytown, NY

1d

About The Position

Guest Experience Specialists take initiative to deliver services that guide guests throughout their stay. The role extends beyond the traditional front desk, taking ownership of the guest experience across the main areas of the hotel with a guest-first mindset. Specialists are empowered to move around their work area and handle operational needs, guest requests, reports, meal delivery, and sharing information about local highlights, making transactions part of the guest experience.

The position requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining professional uniform, appearance, and communication. Specialists perform other reasonable job duties as requested.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for an extended time.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Responsibilities

• Deliver services that guide guests throughout their stay and take ownership of the guest experience across the main areas of the hotel.
• Handle operational needs and address guest requests.
• Complete reports.
• Deliver meals that meet quality standards.
• Share highlights of the local area with guests.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality and protect company assets.
• Uphold quality standards and maintain professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED