Guest Experience Specialist

Marriott • Paramus, NJ

1d

About The Position

Guest Experience Specialists take initiative to deliver services throughout a guest’s stay, going beyond traditional front-desk duties to own the guest experience in key areas of the hotel. With a guest-first mindset, they move throughout their work area to meet operational needs, respond to guest requests, complete reports, deliver meals, and share information about local attractions. They aim to make routine transactions feel like part of a memorable guest experience.

The role also requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communication. Associates perform other reasonable duties as requested. Courtyard seeks people who are passionate about providing an exceptional guest experience, enjoy working on a small, ambitious team, and are eager to learn and improve.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for an extended time.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance, and to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• Passion for providing a guest experience that goes above and beyond.
• Enjoy working as part of a small, ambitious team.
• Interest in learning and continually improving.

Responsibilities

• Deliver services that guide guests through their stay and take ownership of the guest experience in key hotel areas.
• Respond to guest requests and take initiative to address operational needs.
• Complete reports.
• Deliver meals.
• Share highlights of the local area with guests.
• Create a safe workplace; follow company policies and procedures; maintain confidentiality; protect company assets; uphold quality standards; and maintain professional appearance and communications.
• Perform other reasonable job duties as requested.

Benefits

• A wide range of benefits designed to support employees and their families, enrich wellbeing, empower careers, and encourage new adventures; eligibility and options may vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED