Guest Experience Specialist

Marriott • Paramus, NJ

1d

About The Position

Guest Experience Specialists deliver memorable, distinctive guest experiences throughout the hotel stay. The role extends beyond the traditional front desk, taking ownership of guest experience in the hotel's main areas with a guest-first mindset. Specialists are empowered to move around their workspace and take initiative to meet guest and operational needs. Duties may include processing operational needs, responding to guest requests, completing reports, delivering meals, and sharing information about local highlights, while making transactions feel like part of the guest experience.

The position requires creating a safe workplace; following company policies and procedures; maintaining confidentiality; protecting company assets; upholding quality standards; and maintaining professional uniform, personal appearance, and communications. Specialists perform other reasonable job duties as requested. Courtyard seeks achievers who are passionate about exceptional guest service, enjoy working as part of a small, ambitious team, and are interested in learning and improving.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for an extended time.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Take ownership of the guest experience in the main areas of the hotel.
• Deliver a wide range of services that guide guests throughout their stay.
• Process operational needs, address guest requests, and complete reports.
• Deliver quality meals and share highlights of the local area.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality and protect company assets.
• Uphold quality standards and maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

Benefits

• Marriott offers a range of benefits designed to support employees and their families, wellbeing, careers, and personal interests. Eligibility and options may vary depending on employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED