Guest Experience Specialist

Marriott • Cupertino, CA

1d

About The Position

Guest Experience Specialists deliver a memorable, distinctive guest experience throughout the entire hotel stay. The role extends beyond the traditional front desk: specialists take ownership of guest experience in the hotel’s main areas, move around their workspace, and take initiative to address operational needs and guest requests. Duties may include completing reports, delivering quality meals, and sharing information about local highlights. They make transactions feel like part of the guest experience while maintaining a guest-first mindset.

Success requires creating a safe workplace; following company policies and procedures; maintaining confidentiality; protecting company assets; upholding quality standards; and maintaining professional appearance, uniform, and communications. Specialists also perform other reasonable job duties as requested.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Responsibilities

• Guide guests through their entire stay and take ownership of the guest experience in the main areas of the hotel.
• Take initiative to address operational needs and guest requests.
• Complete reports.
• Deliver quality meals.
• Share highlights of the local area with guests.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED