Guest Experience Specialist

Marriott • Wellington, FL

5h

About The Position

Guest Experience Specialists take initiative to deliver services throughout guests’ stays, going beyond traditional front desk duties to take ownership of the guest experience in key hotel areas with a guest-first mindset. They are empowered to move around their work area and handle what needs to be done, including operational tasks, guest requests, reports, meal delivery, and sharing information about local attractions. The role is intended to make routine transactions feel like part of a memorable guest experience.

The position also requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and maintaining a professional uniform, appearance, and communication. Associates may perform other reasonable job duties as requested.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is required.
• No supervisory experience is required.
• No license or certification is required.
• Ability to stand, sit, or walk for an extended time.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver services that guide guests through their entire stay and take ownership of the guest experience in key hotel areas.
• Process operational needs and address guest requests.
• Complete reports.
• Deliver quality meals.
• Share highlights of the local area with guests.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality, protect company assets, and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communications.
• Perform other reasonable job duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED