Load Planner

Packaging Corporation of America • Grandville, MI

1d

About The Position

The Load Planner coordinates operations for a portion of the trucking fleet within a designated area or customer group. The role provides customer service and handles day-to-day inquiries, demands, and requirements to maintain a steady flow of freight. The Load Planner is the point of contact for customer shipping requirements, rate compliance, order entry, and preplanning trucks and drivers, and coordinates with other departments to support customer satisfaction.

The position manages designated customer accounts and their revenue base while coordinating traffic flows, freight allocations, rate quotes, and delivery and pickup schedules. It is responsible for accurate electronic order entry, effective communication with drivers, conflict resolution, and preplanning trucks and drivers. The Load Planner maximizes equipment utilization while meeting customer shipping requirements, reviews financial reports and takes corrective action, and generates and communicates freight rates. The role also supports other load planners, departments, and management in serving customers. Availability by company-provided cell phone is required at all hours.

Requirements

• At least 1 year of experience in the transportation field; dispatcher experience is preferred.
• Knowledge of transportation industry laws, safety regulations, and general trucking basics.
• PC skills, including Excel, Word, and Outlook.
• Strong communication skills.
• Time management and analytical skills.
• Negotiation and decision-making skills.

Nice To Haves

• Bachelor’s degree related to transportation or business application.
• Experience with the TMW dispatch system and Omnitracs satellites.
• Dispatcher experience.

Responsibilities

• Manage designated customer accounts and their revenue base.
• Coordinate traffic flows, freight allocations, rate quotes, and delivery and pickup schedules.
• Handle customer inquiries, demands, shipping requirements, and day-to-day service needs.
• Ensure compliance with rates and accuracy of electronic order entry.
• Communicate effectively with drivers and resolve conflicts.
• Preplan trucks and drivers.
• Maximize equipment utilization while meeting customer shipping requirements.
• Review and analyze financial reports and take corrective action.
• Generate and communicate freight rates.
• Coordinate with other departments and support load planners, departments, and management in satisfying customers.
• Remain available by company-provided cell phone at all hours.

Benefits

• Company-provided cell phone.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed