Personal Banker Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Two years of retail banking sales experience or other relevant experience.
• Reliable transportation and ability to work branch hours, including weekends and some evenings.
• Ability to obtain an NMLS registration within 90 days.
• Ability to learn products, services, and procedures quickly and accurately.
• Basic math skills and ability to solve problems while operating within established risk parameters and tolerances.
• Ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships.
• Business development capabilities, including proactively growing a personal book of business through campaign offers, prospecting leads, service-to-sales conversations, and referrals.
• Ability to thrive in a high-energy, sales-driven team and use coaching and feedback to improve sales outcomes.
• Compelling communication, a positive image, problem-solving ability, and attention to detail when completing documents or explaining product features and benefits.

Nice To Haves

• College degree or military equivalent is strongly preferred.
• Bilingual.

Responsibilities

• Ask personalized questions to understand customers’ financial goals and connect them with appropriate solutions.
• Create and manage an individual loan pipeline, focusing on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans, and mortgage referrals.
• Generate sales opportunities and grow UMB’s customer base by sourcing consumer lending opportunities through networking, customer conversations, business development, and proactive outreach.
• Learn and accurately perform banking processes, including transactions, cash drawer management, and bank documentation, in accordance with industry and legal standards.
• Pursue daily key performance metrics and personal goals while balancing competing priorities and delivering a strong customer experience.
• Perform other duties as assigned.
• Build a personal book of business through campaign offers, lead prospecting, service-to-sales conversations, and referrals from centers of influence.
• Use product knowledge and conversation skills to address customer needs and support their financial goals.
• Coach others as a sales mentor.

Benefits

• Paid time off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Other insurance coverage
• Health savings accounts
• Flexible spending accounts
• Dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Associate banking benefits