Bilingual Personal Banker

First National Bank Texas•Lake Jackson, TX

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service while receiving and paying cash in a high-volume sales environment. The role evaluates customer relationships and offers bank products and services to new and existing account holders. It follows established bank policies and supervisor direction and is accountable for monthly new-account production assigned by upper management. The position may involve in-store aisle prospecting and serving a diverse customer base, including a large Spanish-speaking population. The role processes deposits and payments, verifies cash and checks, checks endorsements, guards against counterfeit currency and checks and identification, records transactions in the computer, issues receipts, and balances daily operations. It also sells and prepares money orders, cashier's checks, bank-to-bank wires, certificates of deposit, Western Union wires, and cash advances. Regular, predictable attendance and punctuality are required, and approval limits are based on established authority levels. The position requires standing or walking for extended periods depending on branch location, working in a high-volume, stressful, and noisy environment, operating a computer and other office machinery, and lifting up to 50 pounds. Schedules are based on business needs and may change at any time. FNBT is an equal opportunity employer.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Ability to work effectively with coworkers in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service while receiving and paying cash in a high-volume sales environment.
Evaluate customer relationships and offer bank products and services to new and existing account holders.
Follow established bank policies and supervisor direction.
Meet monthly new-account production goals assigned by upper management.
Participate in an active sales environment, which may include in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures; record transactions accurately and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash, checks, and identification to guard against counterfeit items and identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable attendance and punctuality.
Work within established approval authority levels.