Bilingual Personal Banker

First National Bank Texas•The Colony, TX

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service in a high-volume sales environment, including receiving and paying cash. The role evaluates relationships with new and existing account holders to offer bank products and services, follows established bank policies and supervisory direction, and is accountable for monthly new-account production goals assigned by management. The banker serves a diverse customer base, including a large Spanish-speaking population, and may prospect customers in store aisles. The position processes deposits and payouts, verifies cash and checks, checks endorsements, guards against counterfeit checks and identification, enters transactions into the computer, issues receipts, and balances daily operations. It also sells and prepares money orders, cashier's checks, bank-to-bank wires, and certificates of deposit, processes Western Union wires and cash advances, and cross-sells bank products and services. Regular, predictable attendance and punctuality are required. Approval limits are based on established authority levels, and other related tasks may be assigned by supervisors. The role requires standing or walking for extended periods depending on branch location and working in a high-volume, stressful, noisy environment. Schedules are based on business needs and may change at any time. The employee operates a computer and other office machinery and must be able to lift up to 50 pounds.

Requirements

Be at least 18 years of age.
Have a high school diploma, high school equivalency, or currently be attending high school.
Communicate clearly and professionally in both Spanish and English.
Work a flexible schedule that may include evenings, weekends, and holidays.
Successfully pass a background investigation according to company policy.
Get along with coworkers and work effectively in a team environment.
Stand or walk for extended periods, depending on branch location.
Work in a high-volume, stressful, and noisy environment.
Operate a computer and other office machinery.
Lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment.

Responsibilities

Provide exceptional customer service, including receiving and paying cash, in a high-volume sales environment.
Evaluate new and existing customer relationships and offer bank products and services.
Follow established bank policies and supervisory direction.
Meet monthly new-account production goals assigned by management.
Participate in an active sales environment that may include in-store aisle prospecting.
Process deposits and payouts, accurately record transactions, and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check for endorsements.
Examine cash carefully to guard against counterfeit checks and identification.
Enter transactions into a computer and issue customer receipts.
Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable attendance and punctuality.