Bilingual Personal Banker

First National Bank Texas•Georgetown, TX

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service in a high-volume sales environment, including receiving and paying cash. The role evaluates relationships with new and existing account holders to offer bank products and services, follows bank policies and supervisor direction, and is accountable for achieving monthly new-account production goals assigned by upper management. The position serves a diverse customer base, including a large Spanish-speaking population, and may involve in-store aisle prospecting. The banker processes deposits and withdrawals, verifies cash and checks, checks endorsements and identification, enters transactions into a computer, issues receipts, and balances daily operations. The role also sells and prepares money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit; processes Western Union wires and cash advances; and cross-sells bank products and services. Other bank-related tasks may be assigned by supervisors. Regular, predictable attendance and punctuality are required, and approval limits are governed by established authority levels. The work may require standing or walking for extended periods, operating a computer and other office machinery, and lifting up to 50 pounds. The environment may be high-volume, stressful, and noisy. Schedules are based on business needs and may change at any time.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to work effectively with co-workers in a team environment.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service, including receiving and paying cash, in a high-volume sales environment.
Evaluate relationships with new and existing account holders to offer bank products and services.
Follow established bank policies and supervisor direction.
Meet monthly new-account production goals assigned by upper management.
Participate in active sales activities, which may include in-store aisle prospecting.
Process deposits and pay out funds in accordance with bank procedures; accurately record transactions and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash and identification to guard against counterfeit checks and fraudulent identification.
Enter transactions into a computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable attendance and punctuality.
Observe established approval authority limits.