Bilingual Personal Banker

First PREMIER Bank and PREMIER Bankcard•Sioux Falls, SD

5d•Onsite

About The Position

At First PREMIER Bank in Sioux Falls, South Dakota, the Bilingual Personal Banker provides customer service to bank customers and assists the branch with sales and servicing activities. The role works with customers to understand their banking needs and provide individualized service and financial solutions through the bank’s products. The position processes account requests and transactions, maintains customer accounts, supports sales goals for checking and loan products, and helps customers with banking products and services. It also develops referral relationships, participates in sales calls and community events, and performs teller duties as assigned. The role requires fluency in Spanish and English.

Requirements

High school diploma or equivalent.
At least 1 year of customer service and/or banking experience.
Fluency in Spanish and English.
Clear and effective verbal communication skills to express ideas, request action, and formulate plans in response to customer and organizational needs.
Ability to use standard office equipment and software packages to support business processes.
Intermediate ability to recognize sales opportunities during service interactions.
Conduct that promotes trust in the employee and organization.
Ability to work cooperatively with coworkers.
Effective time management to complete tasks promptly.
Ability to analyze and manage accounts competently for the mutual benefit of the customer and organization.
Strong attention to detail.
Excellent interpersonal skills and clear, effective verbal and written communication skills.

Nice To Haves

Basic computer skills.
Cash-handling experience.
Sales experience.

Responsibilities

Greet customers promptly, process transactions accurately and efficiently, maintain confidentiality, and explain First PREMIER Bank products and services.
Process customer and commercial account openings and closures, including checking, certificates of deposit, savings, money market, and IRA accounts.
Maintain customer accounts and related information, including addresses.
Maintain a thorough understanding of deposit and loan account platforms and other applications within the core system.
Meet assigned annual goals for checking and loan products while considering personal and branch objectives.
Understand consumer loan underwriting, including real estate and credit policy procedures; exercise approval authority up to $25,000 and apply working knowledge of the Fair Debt Collections Privacy Act to manage accounts.
Build a referral network to attract new customers and identify opportunities to expand existing customer relationships through direct contact and outbound sales calls.
Participate in call program activities and community events to build brand awareness.
Complete teller duties as assigned.

Benefits

Full medical benefits for employees working 20 or more hours per week.
Traditional and high-deductible health plan options.
Free dental and vision coverage.
Generous paid time off plans.
401(k) with dollar-for-dollar matching up to 5% of total compensation.
Special discounts and offers for events at the Denny Sanford PREMIER Center.
PREMIER Wellness Program.
Paid community volunteer hours.
Employee parties and celebrations, including concerts, outdoor events, cash giveaways, and car giveaways.
Career advancement opportunities.