Bilingual Personal Banker

First National Bank Texas•Midlothian, TX

10h

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service in a high-volume sales environment, including receiving and paying cash. The role evaluates new and existing customer relationships to offer bank products and services, follows bank policies and supervisor direction, and is accountable for monthly new-account production goals assigned by upper management. It also involves active sales, which may include prospecting in store aisles, and providing services to a diverse customer base, including a large Spanish-speaking population. The banker processes deposits and disburses funds according to bank procedures, records transactions accurately, balances daily operations, verifies cash and checks, and checks for endorsements and counterfeit items. The position also includes entering transactions into a computer, issuing receipts, preparing and selling money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit, processing Western Union wires and cash advances, and cross-selling bank services and products. Regular, punctual attendance is required, and approval limits follow established authority levels. The work may require standing or walking for extended periods, depending on branch location, and operating in a high-volume, stressful, noisy environment. Schedules are based on business needs and may change. The role requires operating a computer and other office machinery and lifting up to 50 pounds.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to work effectively with coworkers in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service, including receiving and paying cash, in a high-volume sales environment.
Evaluate new and existing customer relationships and offer bank products and services.
Follow established bank policies and supervisor direction.
Meet monthly new-account production goals assigned by upper management.
Participate in an active sales environment, which may include in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures; record transactions accurately and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check for endorsements.
Examine cash and checks carefully to guard against counterfeit items and identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular and predictable attendance and punctuality.
Observe established approval authority limits.