Bilingual Personal Banker

First National Bank Texas•Mansfield, TX

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service involving cash receipt and payment in a high-volume sales environment. The role evaluates relationships with new and existing account holders and offers bank products and services while following established bank policies and supervisor direction. The banker is accountable for monthly new-account production assigned by upper management and participates in active sales, which may include prospecting in store aisles. The position serves a diverse customer base, including a large Spanish-speaking population, and requires regular, predictable attendance and punctuality. Approval limits are based on established authority levels. The work environment may be high-volume, stressful, and noisy. The employee may need to stand or walk for extended periods depending on branch location, operate a computer and other office machinery, and lift up to 50 pounds. Schedules are based on business needs and may change at any time.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Ability to work effectively with coworkers in a team environment.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide customer service and handle receipt and payment of cash.
Evaluate new and existing customer relationships to offer bank products and services.
Follow established bank policies and supervisor direction.
Meet monthly new-account production targets assigned by upper management.
Participate in sales activities, which may include in-store aisle prospecting.
Process deposits and disburse funds according to bank procedures; accurately record transactions and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash and checks carefully to guard against counterfeit items and identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including Spanish-speaking customers.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable attendance and punctuality.