Bilingual Personal Banker

First National Bank Texas•Las Cruces, NM

10d

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service while handling cash and serving customers in a high-volume sales environment. The role evaluates relationships with new and existing account holders to offer bank products and services, follows bank policies and supervisory direction, and is accountable for assigned monthly new-account production goals. The banker may prospect in store aisles and serves a diverse customer base, including a large Spanish-speaking population. The position processes deposits, payments, and other financial transactions accurately, balances daily operations, and offers services such as money orders, cashier’s checks, bank-to-bank wires, certificates of deposit, Western Union wires, and cash advances. The role also requires regular, punctual attendance and adherence to established approval limits. Schedules are based on business needs and may change.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or current high school attendance.
Ability to communicate clearly and professionally in both Spanish and English.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Ability to work effectively with coworkers in a team environment.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service while receiving and paying cash in a high-volume sales environment.
Evaluate customer relationships with new and existing account holders and offer bank products and services.
Follow established bank policies and supervisory direction.
Meet assigned monthly new-account production goals.
Participate in an active sales environment, which may include in-store aisle prospecting.
Process deposits and pay out funds according to bank procedures; accurately record transactions and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check endorsements.
Examine cash and identification to guard against counterfeit items and fraudulent identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other bank-related tasks requested by supervisors.
Maintain regular, predictable, and punctual attendance.