Bilingual Personal Banker

First National Bank Texas•Lubbock, TX

About The Position

Under direct supervision, the Bilingual Personal Banker provides exceptional customer service while handling cash and serving customers in a high-volume sales environment. The role evaluates relationships with new and existing account holders to offer bank products and services, follows established bank policies and supervisory direction, and is accountable for achieving monthly new-account production goals assigned by upper management. The position may involve prospecting in store aisles and serving a diverse customer base, including a large Spanish-speaking population. The banker processes deposits and payments, verifies cash and checks, checks endorsements and identification, enters transactions, issues receipts, and balances daily operations. The role also involves selling and preparing money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit, processing Western Union wires and cash advances, and cross-selling bank services and products. Regular, predictable attendance and punctuality are expected. Approval limits are governed by established authority levels. The position requires standing or walking for extended periods depending on branch location and working in a high-volume, stressful, and noisy environment. The employee operates a computer and other office machinery and must be able to lift up to 50 pounds. Schedules are based on business needs and may change at any time.

Requirements

At least 18 years of age.
High school diploma, high school equivalency, or currently attending high school.
Ability to communicate clearly and professionally in both Spanish and English.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must successfully pass a background investigation according to company policy.
Must be able to work effectively with coworkers and as part of a team.
Ability to stand or walk for extended periods, depending on branch location.
Ability to work in a high-volume, stressful, and noisy environment.
Ability to operate a computer and other office machinery.
Ability to lift up to 50 pounds.

Nice To Haves

Six months of work experience in a retail or customer service environment is preferred.

Responsibilities

Provide exceptional customer service while handling cash in a high-volume sales environment.
Evaluate new and existing customer relationships to offer bank products and services.
Follow established bank policies and supervisory direction.
Meet monthly new-account production goals assigned by upper management.
Participate in an active sales environment, which may include in-store aisle prospecting.
Process deposits and payments in accordance with bank procedures, accurately record transactions, and balance daily operations.
Receive cash and checks for deposit, verify amounts, and check for endorsements.
Examine cash and identification carefully to guard against counterfeit checks and fraudulent identification.
Enter transactions into the computer and issue customer receipts.
Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit.
Process Western Union wires and cash advances.
Cross-sell bank services and products.
Provide bank services to a diverse customer base, including a large Spanish-speaking population.
Perform other tasks requested by supervisors relating to the bank and its functions.
Maintain regular and predictable attendance and punctuality.