Personal Banker II

UMB Bank•Los Lunas, NM

15d•$44,685 - $65,736

About The Position

Personal Bankers at UMB build customer relationships and recommend and sell products and services. They use product knowledge and customer interactions to identify needs and offer financial solutions that support customers’ financial well-being and make banking easy. The role emphasizes relationship banking and delivering an individualized customer experience. The Personal Banker receives extensive training on UMB products and services, the sales process, and offering financial solutions, and works with UMB leaders through mentorship. The position is responsible for developing customer relationships and consumer lending opportunities, managing a personal loan pipeline, completing banking transactions and documentation, and meeting sales and service goals.

Requirements

High school diploma or equivalent.
Two years of retail banking sales experience or other relevant experience.
Reliable transportation and ability to work branch hours, including weekends and some evenings.
Ability to obtain an NMLS registration within 90 days.
Ability to learn products, services, and procedures quickly and accurately.
Basic math skills and ability to solve problems while operating within established risk parameters and tolerances.
Ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships.
Business development capabilities, including proactively growing a personal book of business through campaign offers, prospecting leads, service-to-sales conversations, and referrals.
Ability to thrive in a high-energy, sales-driven team and use coaching and feedback to improve sales outcomes.
Compelling communication, a positive image, problem-solving ability, and attention to detail when completing documents or explaining product features and benefits.

Nice To Haves

College degree or military equivalent is strongly preferred.
Bilingual.

Responsibilities

Ask personalized questions to understand customers’ financial goals and connect them with appropriate solutions.
Create and manage an individual loan pipeline, focusing on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans, and mortgage referrals.
Generate sales opportunities and grow UMB’s customer base by sourcing consumer lending opportunities through networking, customer conversations, business development, and proactive outreach.
Learn and accurately perform banking processes, including transactions, cash drawer management, and bank documentation, in accordance with industry and legal standards.
Pursue daily key performance metrics and personal goals while balancing competing priorities and delivering a strong customer experience.
Perform other duties as assigned.
Build a personal book of business through campaign offers, lead prospecting, service-to-sales conversations, and referrals from centers of influence.
Use product knowledge and conversation skills to address customer needs and support their financial goals.
Coach others as a sales mentor.