Personal Banker II

Fifth Third Bank • Ann Arbor, MI

21h • Onsite

About The Position

The Personal Banker II provides an exceptional customer experience by building and maintaining lasting relationships with existing and prospective customers. Using a consultative sales and service process, the banker helps customers understand and address their financial needs and provides solutions throughout the customer lifecycle. The position is accountable for managing risk, following bank policies and procedures, and acting in ways that support positive experiences for customers and colleagues. The role achieves results while operating within the Bank's risk appetite by identifying, assessing, managing, monitoring, and reporting risks.

The position works in a normal office environment, with extended viewing of computer screens and periodic travel within the Bancorp footprint for meetings or training. It is located in Plymouth, Michigan.

Requirements

• High school diploma or GED and one year of customer service experience, or a college degree, or equivalent military experience.
• Experience in a sales environment.
• Ability to develop comfort with new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Business acumen.
• Ability to make sound decisions.
• Must obtain S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Nice To Haves

• Experience in the financial industry.

Responsibilities

• Cultivate, maintain, and enhance relationships in an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
• Use a consultative approach with current and prospective customers to identify needs and tailor recommendations, solutions, and advice.
• Maintain working knowledge of the products, services, and processes offered.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data and related financial information to ensure customers are offered appropriate solutions.
• Provide customer support that reinforces the value of current and new technology.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Identify, assess, manage, monitor, and report risks while operating within the Bank's risk appetite.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees' and families' physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payments based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED