Personal Banker I

First Community Bank•Boone, NC

15d•$16 - $22

About The Position

The Personal Banker I provides customers with accurate information about the Bank’s products and services, handles inquiries, resolves complaints, and contributes positively to the Bank’s goals while protecting its image. The role supports customers with account servicing, new account openings, consumer loan applications, digital and in-person banking options, and referrals to other banking partners. It also performs teller services and other branch operational duties, with possible cash vault responsibilities in some markets. Employees are expected to follow bank policies, procedures, and regulatory guidelines, protect confidential customer information, complete assigned training, and support First Community Bank’s mission, vision, values, and Standards of Conduct. First Community Bank describes itself as a community-focused institution with more than 60 locations in four states. Its employee community programs include paid volunteer time, matching gifts for charitable contributions, and participation in charitable events.

Requirements

High school diploma or equivalent.
One to five years of banking experience.
Effective listening skills, including listening without interruption, understanding others, and proposing solutions or making contributions based on what was said.
Patience and willingness to help others solve problems while maintaining a positive attitude.
Proven record of outstanding customer service.
Demonstrated proficiency with banking platforms and common office software and systems.
Strong verbal and written communication skills.
Excellent negotiation skills and ability to influence people.
Strong attention to detail.
Ability to lift up to 25 pounds occasionally and stand for extended periods.
Ability to sit in front of a computer for extended periods.
Ability to travel as needed.

Responsibilities

Build cordial customer relationships, respond promptly to inquiries, and resolve problems to support customer satisfaction.
Inform customers about banking products and suggest products appropriate to their needs.
Provide account information, including balances, account status, and check or payment clearing history.
Comply with bank policies, procedures, and regulatory guidelines, and protect confidential customer information.
Improve customers’ banking experience by addressing their banking challenges promptly.
Conduct checking sales presentations, recommend appropriate accounts, and ask for customers’ business.
Introduce customers to the Tell-A-Friend program and distribute coupons with an explanation during customer transactions.
Explain in-person and digital banking options and help customers select their preferred channel.
Promote the use of First Community Bank customer convenience channels and support customers’ use of technology.
Open new accounts and service existing accounts according to operational procedures; obtain and archive required documentation at account opening.
Keep deposit exceptions to a minimum and address identified exceptions promptly.
Make qualified referrals to Wealth, Mortgage, Commercial, and Treasury Services banking partners.
Perform branch operational duties as assigned by the Branch Manager.
Participate in bank marketing and awareness campaigns to create and grow the customer base.
Advise customers on consumer loan options and terms; process applications accurately; discuss debt ratios and consumer reports; obtain required documentation for non-real-estate consumer loans; and promptly resolve outstanding lien-perfection items.
Serve as a teller by maintaining a cash drawer and accurately and courteously processing deposits, check cashing, cash advances, loan payments, and other teller transactions in accordance with procedures.
Complete assigned training within expected timeframes.
In some markets, perform cash vault duties, including end-of-day vault balancing and recordkeeping, entering totals into Silverlake Teller, preparing currency and coin shipments, placing currency orders, entering teller outages in OWL, reconciling OWL outages with the general ledger, and reviewing and resolving teller over/short items in Synergy.
Support the Bank’s mission, vision, and values; comply with its Standards of Conduct; and perform the duties detailed in the job description.