Senior Personal Banker

PNC • Columbus, OH

15d • $48,750 - $81,250 • Onsite

About The Position

The Senior Personal Banker acquires and deepens the branch customer base through proactive sales and service activities. The role manages the customer experience by identifying opportunities to improve customers’ financial wellbeing, collaborating with ecosystem partners to grow customers’ share of wallet, and positioning PNC solutions to drive revenue and loyalty. The position is based in an in-office PNC environment; the posting does not specify a city or state. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

The role leads by example in proactive sales conversations, including outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. It delivers a full PNC conversation with every client interaction, uses ecosystem partnerships and community Centers of Influence to acquire and retain relationships, and educates customers about financial products, services, and transaction-management options using technology and other resources. The Senior Personal Banker applies product and procedural knowledge to resolve customer problems, manages risk in accordance with policies and procedures, and participates in efficient and accurate branch operations.

Candidates typically have an associate degree or equivalent and 4 or more years of related business or functional experience. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. The position requires a Home Lending Designated Lender Certification and the ability to serve as a Notary Public in the applicable state. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

The base salary range is $48,750 to $81,250. The role is incentive eligible, with payments based on company, business, and/or individual performance. PNC offers eligible employees a comprehensive benefits package and paid time off; eligibility and available options vary.

Requirements

• Typically requires an associate degree or equivalent; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
• Typically requires 4 or more years of related business or functional experience.
• Requires Home Lending Designated Lender Certification from PNC Financial Services Group, Inc.
• Requires the ability to serve as a Notary Public in the applicable state.
• Candidates may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
• Skills and competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.

Nice To Haves

• Accountability
• Banking
• Client loyalty
• Customer experience (CX)
• Customer service
• Identifying opportunities
• Leveraging technology
• Proactive sales

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers’ financial wellbeing and tailor solutions to their needs.
• Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships and grow share of wallet.
• Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation during every client interaction and position appropriate PNC solutions.
• Educate customers on financial products and options for managing transactions, using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
• Adhere to policies and procedures, exercise sound judgment, and identify and avoid losses while managing risk.
• Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, with a Health Savings Account feature, for eligible employees.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and years of service.
• Incentive compensation based on company, business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree