Senior Personal Banker
About The Position
As a Senior Personal Banker in PNC’s retail branch organization, you will work at the Niles North branch in Niles, Illinois. This is an in-office role. You will acquire and deepen branch customer relationships through proactive sales and service, identify opportunities to improve customers’ financial wellbeing, and collaborate with ecosystem partners to expand customers’ relationships with PNC. You will lead by example in delivering a differentiated customer experience, building loyalty, and positioning appropriate PNC products and solutions. The role also includes managing risk, resolving customer problems, and supporting efficient, accurate branch operations. Candidates typically need an associate degree or equivalent and related experience or product knowledge. The role typically requires at least four years of related business or functional experience. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. The position requires the ability to serve as a Notary Public in the applicable state. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.
Requirements
- Typically requires an associate degree or equivalent; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
- Typically requires 4 or more years of related business or functional experience, or relevant product knowledge.
- Ability to serve as a Notary Public in the applicable state.
- Demonstrated ability in customer focus and managing risk.
- Candidates may be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Nice To Haves
- Accountability
- Banking
- Client loyalty
- Customer experience
- Customer service
- Identifying opportunities
- Leveraging technology
- Proactive sales
- Knowledge of banking products
- Digital awareness
- Effective communications
- Managing multiple priorities
- Matrix management
- Problem solving
- Prospecting
- Retail lending
- Selling
- Understanding customer needs
Responsibilities
- Acquire and deepen the branch customer base through proactive sales and service activities.
- Identify opportunities to improve customers’ financial wellbeing and collaborate with ecosystem partners to grow customers’ share of wallet.
- Represent PNC as an ambassador, positioning solutions to drive revenue and customer loyalty.
- Lead proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
- Deliver a full PNC conversation during client interactions to identify appropriate solutions.
- Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
- Conduct lobby engagement activities to connect with customers and position financial products that meet their needs.
- Educate customers on options for managing financial transactions by using technology, tools, and resources.
- Apply product and procedural knowledge to identify, mitigate, and resolve customer problems effectively.
- Manage risk by following policies and procedures, exercising sound judgment within established limits, and identifying and avoiding potential losses.
- Participate in branch daily operations and ensure they are completed efficiently and accurately.
Benefits
- Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave, subject to eligibility
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
