Senior Personal Banker

PNC Bank•Asheboro, NC

11d•Onsite

About The Position

As a Senior Personal Banker within PNC's Retail Banking organization, based in Asheboro, NC, you acquire and deepen the branch customer base through proactive sales and service activities. You manage the customer experience by identifying opportunities to improve customers’ financial wellbeing, collaborating with ecosystem partners to grow their share of wallet, and positioning PNC solutions to drive revenue and customer loyalty. This is an in-office role; it may be located at any branch in the region with banker openings. The role leads by example in proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. You deliver a full PNC conversation with each client to identify appropriate solutions, leverage community relationships to acquire and retain customers, educate customers on financial transaction options using technology and other resources, and apply expert knowledge of complex financial products and services. You also help resolve customer issues, manage risk in accordance with policies and procedures, and participate in efficient and accurate branch operations. Candidates typically have an associate degree or equivalent and related experience or product knowledge. The role typically requires four or more years of related business or functional experience. A comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree. The position requires the ability to serve as a Notary Public in the applicable state. No certification or language assessment is required. Candidates are subject to additional background checks under Consumer Financial Protection Bureau regulations. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent, along with related experience or product knowledge; comparable education, job-specific certification, and experience may be considered in lieu of a degree.
Typically requires 4 or more years of related business or functional experience.
Ability to serve as a Notary Public in the applicable state.
Demonstrate customer focus and use customer needs and satisfaction to develop customized solutions.
Assess and effectively manage risks in accordance with PNC's Enterprise Risk Management Framework.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and manage the customer experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships and grow share of wallet.
Position PNC solutions to drive new revenue and customer loyalty.
Lead proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Engage customers in the lobby and position financial products that meet their needs.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems effectively.
Manage risk by adhering to policies and procedures, exercising sound judgment, and taking heightened care to identify and avoid loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service