Personal Banker I
About The Position
Personal Bankers at UMB build customer relationships and recommend and sell products and services. They use product knowledge and customer interactions to identify needs and offer financial solutions that support customers’ financial well-being and make banking easy. The role is based in UMB’s consumer banking branch environment, where associates can expand their financial education and pursue career growth. UMB provides extensive training on its products and services, the sales process, and offering financial solutions, as well as opportunities to learn from UMB leaders through mentorship. The Personal Banker uses questions and personalized conversations to make relevant financial recommendations and deliver a strong customer experience. This includes balancing customer needs with business objectives, sales performance, branch processes, and applicable industry and legal standards.
Requirements
- High school diploma or equivalent.
- One year of experience in a retail environment engaging with customers and making product recommendations that lead to sales, or relevant experience.
- Reliable transportation and ability to work branch hours, including weekends and some evenings.
- Ability to obtain NMLS registration within 90 days.
- Ability to communicate compellingly, project a positive image, solve problems, and create positive outcomes.
- Attention to detail when completing documents and explaining product features and benefits.
- Ability to work in a high-energy, sales-driven team and use daily coaching and feedback to improve sales outcomes.
- Product knowledge and conversation skills to understand customer needs and recommend financial solutions.
Responsibilities
- Ask personalized questions that turn transactions, account maintenance, and other routine service requests into cross-sell conversations and deepen customer relationships.
- Create sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks.
- Achieve daily key performance metrics while balancing competing priorities.
- Learn and perform transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards.
- Perform other job duties as assigned.
Benefits
- Paid time off
- 401(k) matching program
- Annual incentive pay
- Paid holidays
- Company-sponsored medical, dental, vision, and other insurance coverage
- Health savings, flexible spending, and dependent care accounts
- Adoption assistance
- Employee assistance program
- Fitness reimbursement
- Tuition reimbursement
- Associate wellbeing program
- Associate emergency fund
- Associate banking benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
