Personal Banker

SOUTHERN BANK•Maryville, MO

15d•Onsite

About The Position

The Personal Banker is the branch focal point for sales, service, and referral opportunities that support branch goals and build lasting customer relationships. The position serves existing customers, assists with transactions, and contributes to a team committed to ethical standards and the values trusted by customers and communities. Team members are expected to protect the confidentiality of customers’ non-public personal information and secure information systems in compliance with bank regulations. The role develops and maintains customer relationships through proactive outreach, cross-selling, account opening, issue resolution, customer education, and participation in community business-development activities. Personal Bankers provide a welcoming branch experience and maintain knowledge of bank procedures, regulations, products, and services across delivery channels. Work schedules may include overtime, nights, weekends, and holidays, and the employee may be asked to assist at branches across Southern Bank’s footprint.

Requirements

High school diploma or equivalent.
Positive and helpful attitude toward internal and external customers.
Good interpersonal communication skills, including clear communication with customers, employees, and supervisors and the ability to understand procedures.
Good computer skills.
Excellent customer service skills.

Responsibilities

Develop new customer relationships and retain and expand existing ones by identifying opportunities and using cross-selling to achieve personal and branch goals.
Help create a welcoming lobby experience and direct customers to appropriate team members based on their needs; encourage use of products when appropriate.
Take ownership of the customer experience, including opening accounts, cross-selling products, and resolving issues as appropriate.
Build customer relationships through frequent interactions and proactively contact customers to ensure satisfaction.
Educate customers about available access channels.
Participate in business-development activities such as phone outreach, community events or groups, and meetings with local businesses.
Resolve difficult customer situations effectively while providing friendly service and supporting customer satisfaction.
Maintain knowledge of bank policies and procedures, including retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening and closing procedures, cash ordering, and cash shipment preparation and receipt.
Maintain knowledge of bank regulatory requirements, including the Bank Secrecy Act, Regulation CC, Regulation E, customer privacy, and information security.
Maintain proficiency in bank products and services across delivery channels, including deposit products, electronic services, and loan products.
Maintain trustworthiness, professionalism, confidentiality, and honesty in dealings with internal and external customers.
Follow Southern Bank Telephone Standards, support open communication, and address concerns or problems openly.
Maintain attendance and work a schedule that may include overtime, nights, weekends, and holidays.
Assist at various branches across Southern Bank’s footprint when asked.
Complete other duties as assigned.