Performance Coach Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least 3 years of customer-facing automotive industry experience.
• Experience in service operations, fixed operations, aftersales, or retail automotive.
• Strong coaching, training, presentation, and communication skills.
• Ability to influence and build relationships at all organizational levels.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and business reporting tools.

Nice To Haves

• Bachelor's degree.
• 3–5 years of automotive industry experience.
• Experience working with dealership fixed operations.
• Knowledge of service operations, parts management, and service sales strategies.
• Familiarity with dealership management systems (DMS) and related technologies.

Responsibilities

• Partner with dealership leadership to improve performance and profitability.
• Analyze KPIs and identify opportunities for revenue growth and operational improvements.
• Develop and support business plans focused on customer retention and fixed operations success.
• Support mobile service launches and ongoing program development.
• Recommend best practices for scheduling, routing, technician utilization, and workflow efficiency.
• Help dealerships improve mobile service profitability and customer convenience.
• Deliver classroom, virtual, and on-site training programs.
• Coach service leaders, advisors, and technicians on service operations, sales, and customer experience.
• Support technician recruitment, onboarding, development, and retention efforts.
• Implement operational improvements and performance standards.
• Support change management initiatives and adoption of new technologies.
• Share industry best practices and performance strategies.