Contractor Network Performance Coach

Crawford•Jacksonville, FL

2d•Hybrid

About The Position

The Contractor Network Performance Coach helps contractors improve performance, quality, efficiency, and compliance with program standards. The role provides real-time coaching and feedback, delivers training, analyzes contractor and district performance, and recommends process improvements. It also supports the Contractor Connection network by maintaining training resources, coordinating learning sessions, and helping manage change initiatives. The position involves frequent interaction with contractors and clients and may assist internal departments and special projects as needed.

Requirements

Bachelor’s degree in business administration, management, construction, or a related discipline, or an equivalent combination of experience.
At least 1 year of training, coaching, and/or leadership experience.
Ability to interpret contract terms and conditions.
Basic construction estimating skills.
Ability to review completed work and determine whether it conforms to contract requirements and standard business practices.
Ability to analyze and resolve problems while maintaining cooperation and teamwork.
Advanced computer skills, including Windows and Microsoft Word and Excel, and working knowledge of property estimate software programs.
Excellent written, verbal, and oral communication skills.
Strong attention to detail, organizational skills, and interpersonal skills.
Ability to manage multiple projects or contractors concurrently under minimal supervision.
Tact and diplomacy.
Objective, fact-based decision-making style.
Confidence and decisiveness in reaching conclusions and determinations.
Strong relationship-building and team-building skills.
Strong time-management abilities.
Previous experience in the construction industry.
Ability to interact frequently with contractors and clients.

Nice To Haves

At least 1 year of project management experience.
Residential property insurance training experience.
Familiarity with residential and commercial construction, restoration means, and methods.
Property insurance or construction experience.
Proficiency in Xactimate.
Insurance property loss adjusting experience.

Responsibilities

Coach contractors on overcoming identified performance trends and using business tools effectively.
Conduct educational training in accordance with company policies and client requirements.
Provide real-time coaching and feedback based on contractor performance.
Work with management to determine training needs and topics.
Serve as a subject matter expert on Contractor Connection processes and program requirements.
Create performance improvement plans that address multiple organizational disciplines.
Provide feedback and recommendations for formal training development.
Answer contractors’ training-related questions and queries.
Coordinate with team members to develop and implement training models.
Determine training timelines and develop training content.
Maintain and update training documentation according to business needs.
Develop best practices to improve training quality and maintain a contractor knowledge base and FAQs.
Schedule training sessions for staff of new and existing contractors when required.
Act as a change agent and facilitate change initiatives.
Assist internal departments as needed.
Review, analyze, and report monthly individual contractor and district performance results.
Identify skill gaps and recommend decisions regarding contractor status within the network, including suspension or termination.
Recommend process improvements to increase efficiency and reduce cycle times.
Identify opportunities in existing processes and recommend improvement measures.
Create a feedback loop between the Network Performance Management team and contractors for ongoing performance monitoring.
Participate in special projects or other assignments as directed.
Uphold the Crawford Code of Business Conduct.