Contractor Network Performance Coach
About The Position
Crawford is hiring a Contractor Network Performance Coach for a hybrid role in Jacksonville, Florida. The coach partners with contractors to improve performance and quality, meet program standards, use business tools more effectively, and strengthen outcomes for clients and customers. The position draws on customer service, property insurance or construction experience, Xactimate proficiency, and strong communication skills to support contractor success and operational excellence. The role provides real-time coaching and feedback, delivers training, maintains training materials and contractor resources, and collaborates with management and internal teams on training needs and change initiatives. It also reviews contractor and District performance data, identifies skill gaps and process improvements, contributes to ongoing performance monitoring, and may recommend contractor status decisions. The position requires frequent interaction with contractors and clients and may assist internal departments and special projects.
Requirements
- Bachelor's degree in business administration, management, construction, or a related discipline, or an equivalent combination of experience.
- At least 1 year of training, coaching, and/or leadership experience.
- Team leadership capabilities.
- Familiarity with residential and commercial construction and restoration means and methods.
- Ability to interpret contract terms and conditions.
- Basic construction estimating skills.
- Ability to review completed work and determine whether it conforms to contract requirements and standard business practices.
- Ability to analyze and resolve problems while maintaining cooperation and teamwork.
- Advanced computer skills, including Windows and Microsoft Word and Excel, and working knowledge of property estimate software programs.
- Excellent written, verbal, and oral communication skills.
- Strong attention to detail, organizational skills, and interpersonal skills.
- Ability to manage multiple projects or contractors concurrently with minimal supervision.
- Tact and diplomacy.
- Objective, fact-based decision-making style.
- Confidence and decisiveness in reaching conclusions and determinations.
- Strong relationship-building and team-building skills.
- Strong time-management abilities.
- Previous experience in the construction industry.
- Frequent interaction with contractors and clients.
Nice To Haves
- At least 1 year of project management experience.
- Residential property insurance training experience.
- Insurance property loss adjusting experience.
- Proficiency in Xactimate.
Responsibilities
- Coach contractors in real time on ways to address performance trends and use business tools efficiently.
- Conduct educational training in accordance with company policies and client requirements.
- Provide feedback to contractors based on performance and address training-related questions.
- Work with management to determine training needs and topics.
- Serve as a subject matter expert on Contractor Connection processes and program requirements.
- Create performance improvement plans covering multiple disciplines within the organization.
- Provide feedback and recommendations for formal training development.
- Coordinate with team members to develop and implement training models.
- Set training timelines and develop training content.
- Maintain and update training documentation based on business needs.
- Develop best practices to improve training quality.
- Develop and maintain contractor knowledge-base materials and FAQs.
- Schedule training sessions for staff of new and existing contractors when required.
- Act as a change agent and facilitate change initiatives.
- Assist internal departments as needed.
- Review and analyze data and provide monthly reports on individual contractor and District performance.
- Identify skill gaps and recommend decisions about contractor status within the network, including suspension or termination.
- Recommend process improvements to increase efficiency and reduce cycle times.
- Identify opportunities in existing processes and recommend improvement measures.
- Create a feedback loop between the Network Performance Management team and contractors for ongoing performance monitoring.
- Participate in special projects or other assignments as directed.
- Uphold the Crawford Code of Business Conduct.
Benefits
- Competitive base pay.
- Bonus, incentive pay, and other performance-based rewards, if applicable.
- Medical, dental, and vision plans.
- Prescription drug coverage.
- HSA, HRA, and FSA accounts.
- Paid holidays, vacation, and sick leave.
- 401(k) retirement plan.
- Tuition assistance.
- Paid parental leave.
- Supplemental health benefits.
- Enhanced mental health support at no cost.
- Virtual physical therapy at no cost.
- Caregiving services at no cost.
- Life Assistance Program at no cost.
- Training programs that promote continuous learning and career progression while enhancing job performance.
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What This Job Offers
Job Type
Full-time
