Business Development Performance Coach

Colombo & Hurd

1d • Remote

About The Position

Colombo & Hurd, PL is seeking a Business Development Performance Coach to strengthen the performance of its Client Liaison (CL) team. The coach will work closely with CLs and Coordinators (Team Leaders) to identify performance gaps, analyze key metrics, and turn insights into measurable improvements through targeted coaching and practice. The role also partners strategically with Coordinators to align coaching priorities, address team challenges, and improve performance consistently.

This hands-on role combines consultative sales expertise, analytical skills, emotional intelligence, and a passion for developing people. The goal is to support a high-performing business development team that delivers meaningful client conversations, stronger conversion rates, and exceptional experiences for prospective clients navigating immigration decisions.

The position is fully remote. The successful candidate will join a global team with an established consultation framework, supportive leadership, and a commitment to continuous improvement, and will help shape the team's development and conversion outcomes in support of the firm's mission to advance the cause of immigrants.

Requirements

• At least 5 years of experience in consultative sales, business development, sales coaching, training, frontline leadership, or a related role.
• Demonstrated ability to improve individual or team performance through observation, coaching, feedback, and accountability.
• Strong understanding of performance KPIs, conversion metrics, and the factors that influence business outcomes.
• Excellent communication and interpersonal skills, with emotional intelligence to adapt approaches and balance empathy with accountability.
• Genuine passion for developing others, strong organizational skills, and the ability to manage a high-volume coaching schedule.
• Fluency in English and Portuguese.

Nice To Haves

• Spanish fluency.
• Experience in insurance, financial services, legal or professional services, or other relationship-driven environments.
• Familiarity with Salesforce, Power BI, call-scoring tools, or AI-based coaching tools.

Responsibilities

• Review consultations and performance data to identify skill gaps and development opportunities.
• Deliver focused one-on-one coaching, role-play, and practical feedback to help Client Liaisons improve their approach and apply effective behaviors consistently.
• Monitor conversion rates and key performance indicators to understand what drives results.
• Prioritize coaching where it can have the greatest impact on conversion, consistency, and business outcomes.
• Create a positive and motivating coaching environment that balances encouragement with clear expectations.
• Help Client Liaisons build confidence, resilience, and accountability through constructive feedback, deliberate practice, and consistent follow-up.
• Partner with Coordinators, Business Development leaders, and relevant enablement teams to reinforce consultation standards and align coaching priorities.
• Collaborate with Coordinators to identify team-level performance gaps, address recurring challenges, and implement strategies that support individual growth and team results.
• Recommend improvements and reinforce effective client communication and approved processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed