Peer Specialist Jobs

About The Position

Requirements

• Minimum High School Diploma or GED equivalent.
• Current credential as a North Carolina Certified Peer Support Specialist.
• Proficiency with standard Microsoft Office software (Outlook, SharePoint, OneDrive, Teams, etc.).

Nice To Haves

• Prior office administration experience, particularly in a healthcare setting with careful attention to patient confidentiality/HIPAA, is strongly preferred.

Responsibilities

• Provide peer support services using lived recovery experience to encourage engagement, hope, and recovery.
• Build supportive relationships with patients while promoting recovery-oriented principles.
• Work collaboratively with licensed and non-licensed clinical staff to identify patient needs and appropriate interventions consistent with the Person-Centered Plan (PCP).
• Orient new patients to McLeod Centers and available community resources.
• Assist patients in identifying and accessing recovery supports including: Mutual aid meetings (AA, NA, SMART Recovery, etc.), Recovery support organizations, Community resources, Social services, Vocational and educational resources.
• Assist patients in overcoming barriers to treatment engagement and retention.
• Identify patients experiencing crisis or increased needs and promptly notify appropriate clinical staff.
• Promote patient engagement, self-advocacy, and recovery planning.
• Conduct all interactions in a manner that promotes dignity, hope, trust, and respect.
• Serve as the primary point of contact for patients, visitors, and community partners while providing excellent customer service.
• Coordinate front office operations, including patient registration, scheduling, documentation, and communication.
• Verify patient demographic, insurance, and financial information, and assist with patient payment processing.
• Maintain accurate patient records and ensure required documentation is completed and uploaded into the electronic health record.
• Support daily administrative and operational functions, including inventory, supplies, and office organization.
• Support patient flow to ensure efficient medication administration and clinical services.
• Collaborate with clinical, nursing, and administrative staff to promote efficient patient flow and continuity of care.
• Maintain patient confidentiality and comply with all organizational policies and applicable regulations.

Benefits

• 100% employer-paid benefits, including short and long-term disability, group-term life insurance, and an Employee Assistance Program.
• 401(k) plan, with company matches up to 3% after 90 days of employment.
• Paid time off.
• Bereavement leave.
• Jury duty leave.
• 9 paid observed holidays.
• Public Student Loan Forgiveness eligibility.
• Ongoing support and free continuing education opportunities across multiple disciplines.
• Top-tier individual and group clinical supervision for professionals seeking CADC and LCAS licensures.
• Bilingual applicants will receive an additional five percent (5%) pay differential, subject to verification of language proficiency.