Peer Support King's Ridge Front Desk Specialist

CASA•Raleigh, NC

About The Position

The Front Desk Specialist (Desk Clerk) monitors the front desk, performs receptionist duties, and helps ensure building security and resident safety at CASA’s King’s Ridge Community, a secured 100-apartment community serving individuals and families who have experienced homelessness. The role is part time on weekends, working the second shift from 4 PM until midnight on Saturdays and Sundays. The successful incumbent demonstrates accountability and a mission-focused approach, and collaborates effectively with staff, volunteers, community members, and board members. The position requires strong interpersonal and administrative skills, sound judgment, attention to detail, and the ability to work autonomously while involving a supervisor when appropriate.

Requirements

High school diploma or educational equivalent.
Must own or consistently have a vehicle available for use.
Computer skills, including working knowledge of primary Microsoft Office programs.
Ability to successfully pass a background check and other pre-employment screening.
Exceptional interpersonal and human-relations skills for positive interactions with internal and external clientele.
Ability to interact effectively with residents, site personnel, regional support services staff, corporate office personnel, property managers and owners, inspectors, volunteers, peers, and supervisors.
Good judgment and self-control.
Good comprehension and communication skills, including the ability to listen to and understand verbally presented information and ideas.
Enthusiasm, a positive attitude, trustworthiness, personal integrity, and honesty.
Attention to detail and ability to plan, prioritize, multitask, and meet deadlines in a fast-paced environment.
Appropriate administrative experience and skills.
Effective communication with employees at all levels.
Ability to operate safely in the workplace and experience holding peers and direct reports accountable to safety standards.
Ability to work autonomously and recognize when a superior should be involved in decision-making.
Decision-making skills, including analyzing information, evaluating results, and implementing effective solutions to problems or challenges.
Self-motivation and dedication to keeping technically current and applying new knowledge to the job.
Ability to meet the physical requirements of the role, including walking, climbing, sitting for extended periods, standing, reaching, bending, lifting at least 10 pounds, fine hand coordination, reading, writing, listening, speaking clearly, following written and oral instructions, and remaining calm under pressure.
Ability to use a computer, cell phone, monitor, mouse, and keyboard extensively.

Nice To Haves

Knowledge of applicable federal and state housing laws.
Knowledge of property management software: OneSite conventional and affordable, and WCMS.
Demonstrated ability or desire to learn OneSite and WCMS.

Responsibilities

Inspect common areas and grounds at the beginning of each shift and record findings in the shift report.
Review the prior shift report with the departing Desk Clerk.
Answer the phone, direct calls, and take messages.
Recognize clients, residents, and visitors; address non-emergency issues with a supervisor first for direction.
Contact appropriate outside emergency resources, such as Fire, EMT, or Police, in health, risk, or safety emergencies, following applicable coordination guidelines.
Maintain appropriate professional boundaries with clients, residents, and visitors in accordance with employee handbook guidelines.
Check in guests and monitor guest registration.
Monitor unusual resident activity, document it in shift and incident reports, and respond appropriately according to the Rules and Regulations.
Complete work-order information, track work orders, and handle emergency maintenance complaints appropriately.
Monitor cameras, note suspicious activity, and respond accordingly.
Attend required staff meetings and training.
Perform other duties as assigned.