King's Ridge Desk Clerk PT (Weekend: 1st Shift)

CASA•Raleigh, NC

About The Position

The Desk Clerk monitors the front desk at CASA’s King’s Ridge Community, a secured 100-apartment community serving individuals and families who have experienced homelessness. The role performs receptionist duties and helps maintain building security and resident safety by managing access, monitoring activity, and responding appropriately to concerns. This position is part-time on weekends, working the first shift from 8:00 a.m. to 4:00 p.m. on Saturday and Sunday. The successful candidate demonstrates accountability, a mission-focused approach, and the ability to collaborate with staff, volunteers, community members, and board members. The role requires sound judgment, discretion, strong interpersonal and communication skills, attention to detail, and the ability to work independently while recognizing when to involve a supervisor.

Requirements

High school diploma or educational equivalent.
Must own or consistently have a vehicle available for use.
Computer skills, including working knowledge of primary Microsoft Office programs.
Ability to successfully pass a background check and other pre-employment screening.
Exceptional interpersonal and human relations skills for positive interactions with internal and external clients.
Ability to interact effectively with residents, site personnel, regional support services staff, corporate office personnel, property managers and owners, inspectors, volunteers, peers, and supervisors.
Ability to exercise good judgment and self-control.
Good comprehension and communication skills, including listening to and understanding verbally presented information and ideas.
Enthusiasm, a positive attitude, trustworthiness, personal integrity, and honesty.
Detail-oriented, with the ability to plan, prioritize, multitask, and meet deadlines in a fast-paced environment.
Appropriate administrative experience and skills.
Effective communication skills with employees at all levels.
Ability to operate safely in the workplace and experience holding peers and direct reports accountable to safety standards.
Ability to work autonomously and recognize when a superior should be involved in decision-making.
Good decision-making skills, including analyzing information, evaluating results, and implementing effective solutions.
Self-motivation and dedication to keeping technically current and applying new knowledge to the job.
Physical ability to walk, climb, sit for extended periods, stand, reach, bend, and lift at least 10 pounds; fine hand coordination; read, write, listen, and speak clearly; understand and follow written and oral instructions; and remain calm under pressure.
Ability to sit and/or stand for extended periods and use a computer, cell phone, monitor, mouse, and keyboard extensively.

Nice To Haves

Knowledge of applicable federal and state housing laws.
Knowledge of OneSite conventional and affordable property management software and WCMS.
Ability and desire to learn OneSite conventional and affordable property management software and WCMS.

Responsibilities

Inspect common areas and grounds at the start of the shift and record findings in the shift report.
Review the prior shift report with the departing Desk Clerk.
Answer the phone, direct calls, and take messages.
Be familiar with the identities of clients, residents, and visitors, and bring non-emergency issues to a supervisor for direction.
Contact appropriate outside emergency resources, such as Fire, EMT, or Police, for health, risk, or safety emergencies, following applicable coordination guidelines.
Maintain professional boundaries with clients, residents, and visitors in accordance with employee handbook guidelines.
Check in guests and monitor guest registration.
Monitor unusual resident activity, document it in shift and incident reports, and respond appropriately using the Rules and Regulations as a guide.
Complete work-order information, track work orders, and appropriately handle emergency maintenance complaints.
Monitor security cameras, note suspicious activity, and respond accordingly.
Attend staff meetings and training as required.
Perform other duties as assigned.