Peer Support Specialist | Mobile Crisis

Benchmark Human Services•Boise, ID

7h•Onsite

About The Position

Benchmark Human Services is hiring a Peer Support Specialist for its Idaho Mobile Response Team (MRT), which provides 24/7 crisis response to youth and adults experiencing mental health, behavioral health, or suicidal crises in regions 1 and 2. The team responds in the community in pairs: a peer support specialist and an affiliate clinical staff member. The specialist leads engagement where appropriate, provides de-escalation and support during crises, and helps individuals and families connect with resources and community-based services. The role also includes non-clinical support beyond the immediate crisis and crisis follow-up. This is not a remote position. The position is PRN (as needed). The listed schedule is midnight Thursday to 8 a.m. Friday, midnight Friday to 4 p.m. Saturday, and midnight Saturday to 4 p.m. Sunday. The specialist must be willing to flex their schedule according to the needs of individuals and the mobile crisis team.

Requirements

High school diploma or GED.
At least two years of continuous recovery from a serious mental illness and/or substance use disorder diagnosis, based on lived experience.
At least one year of experience working with individuals with mental illness and/or substance-related disorders who are experiencing a behavioral health crisis.
Valid driver's license and auto insurance.
Valid CPR and First Aid certifications.
Computer literacy.
Peer Specialist certification from at least one of the following: Addiction Professional Certification Board as a Certified Recovery Support Practitioner (CRSP) or Certified Peer Recovery Specialist (CPRS); Mental Health Association in Idaho as a Certified Recovery Support Practitioner (CRSP); NAADAC as a National Certified Peer Recovery Support Specialist (NCPRSS); Certified Wellness Coach; or Community Mental Health Associate certificate.
Knowledge of standards and organizational policies and procedures.
Knowledge of health care privacy and confidentiality rules and standard health care business practices.
Critical-thinking skills.
Computer and general office equipment skills.
Interpersonal communication skills to advocate for individuals and communicate with family members, health care professionals, support coordinators, and others.
Ability to follow provider manual crisis operations standards.
Ability to promote holistic health, wellness, and team cooperation.
Ability to de-escalate individuals experiencing acute crisis and/or interpersonal conflict.
Ability to implement physical crisis intervention procedures when needed.
Willingness to flex the schedule according to the needs of individuals and the mobile crisis team.

Nice To Haves

Bachelor’s degree in social sciences from an accredited college or university.
Knowledge of community services and resources relevant to social determinants of health.

Responsibilities

Follow standards that ensure the health, safety, and respect of individuals served.
Serve on the Mobile Response Team as scheduled and needed.
Provide crisis follow-up services within 72 hours of crisis disposition.
Complete assigned face-to-face or telephone follow-up with individuals after crisis response.
Before discharge, help ensure individuals are linked with appropriate psychiatric, substance use, social, and medical services or community resources.
Complete documentation required by Benchmark Human Services or state and federal regulations.
Assist the clinician with completing safety plans as directed.
Attend advocacy and community meetings in the region and provide education about mobile crisis services.
Assist individuals in identifying recovery resources.
Attend scheduled training and staff meetings.
Assist with crisis response as required, including face-to-face response within an average of 60 minutes.
Report suspected abuse, neglect, or exploitation to a supervisor or department head.
Communicate individuals' needs related to social determinants of health to a supervisor.
Complete accurate documentation for each individual in a timely manner before the end of the work shift.
Use good judgment when providing treatment to individuals.
Perform other duties as assigned.