About The Position

The Family Peer Support Specialist engages, inspires, and encourages participants and their families, families of choice, and natural supports to actively support participants’ recovery plans. The role provides supporters with information, education, and resources to help them support their loved one, whether that person lives independently or in the family home. As part of an integrated service team, the specialist promotes and reinforces Telecare’s Recovery Culture, as defined by the Telecare Recovery Centered Clinical System (RCCS). The system recognizes, understands, respects, and integrates each participant’s and supporters’ points of view and preferences into services and self-help programming. The specialist also responds to critical situations using high-level engagement and de-escalation skills to support a least restrictive environment for participants experiencing behavioral health emergencies. This is a full-time PM-shift role, Monday through Friday, from 3:00 PM to 11:00 PM. The expected starting wage is $23.00; pay ranges may vary by geographic location, and starting pay is commensurate with relevant experience above the minimum requirements. The position is associated with the Telecare Riverside Mental Health Urgent Care, a 24/7 voluntary treatment program for adults age 18 and older experiencing a mental health crisis who wish to avoid a locked setting. The program provides a welcoming, home-like environment for assessing and supporting individuals in crisis and connecting them with resources to help avoid future crises. Services are recovery-oriented and delivered by a multidisciplinary team with a high level of peer-to-peer services.

Requirements

  • High school diploma or GED.
  • Peer certification must be maintained throughout employment.
  • In California, obtain the Medi-Cal Peer Support Specialist Certification through CalMHSA within 120 days of hire and maintain it throughout employment; failure to obtain it within this period results in separation from the company.

Responsibilities

  • Engage, inspire, and encourage participants and their families, families of choice, and natural supports to support participants’ recovery plans.
  • Provide supporters with information, education, and resources to help them support their loved one.
  • Promote and reinforce Telecare’s Recovery Culture and integrate participants’ and supporters’ perspectives and preferences into services and self-help programming.
  • Respond to critical situations with engagement and de-escalation skills to support a least restrictive environment during behavioral health emergencies.

Benefits

  • Paid time off accrual for eligible employees working 20 or more hours per week, with prorated accrual for part-time schedules and annual carryover up to set caps.
  • Nine paid holidays.
  • Shift differentials for hourly staff: 6% for PM shift and 10% for NOC shift; weekend differentials are 5% for Weekend AM, 11% for Weekend PM, and 15% for Weekend NOC.
  • Free continuing education units, free supervision for BBS Associate License, coaching, and mentorship.
  • Online university tuition discount and company scholarships.
  • Medical, vision, and dental insurance.
  • 401(k).
  • Employee Stock Ownership Plan.
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