About The Position

The Family Peer Support Specialist engages, inspires, and encourages participants and their families, families of choice, and natural supports to actively support participants’ recovery plans. The role provides supporters with information, education, and resources to help them support their loved ones, whether those individuals live independently or in a family home. As part of an integrated service team, the specialist promotes and reinforces Telecare’s Recovery Culture, recognizing and incorporating participants’ and supporters’ perspectives and preferences into services and self-help programming. The specialist also responds to critical situations using high-level engagement and de-escalation skills to support a least restrictive environment for participants experiencing behavioral health emergencies. This is a full-time PM shift position, scheduled Monday through Friday from 3:00 PM to 11:00 PM, with an expected starting wage of $23.00. Actual starting pay is commensurate with relevant experience above minimum requirements and may vary by geographic location.

Requirements

  • High school diploma or GED.
  • Maintain Peer Certification throughout employment.
  • For California: obtain Medi-Cal Peer Support Specialist Certification through CalMHSA within 120 days of hire and maintain it throughout employment; failure to obtain certification within this period results in separation from the company.

Responsibilities

  • Engage, inspire, and encourage participants, their families, families of choice, and natural supports to support participants’ recovery plans.
  • Provide supporters with information, education, and resources to help them support their loved ones.
  • Work as part of an integrated service team to promote and reinforce Telecare’s Recovery Culture.
  • Recognize, understand, respect, and integrate participants’ and supporters’ points of view and preferences into services and self-help programming.
  • Respond to critical situations using engagement and de-escalation skills to support a least restrictive environment during behavioral health emergencies.

Benefits

  • Paid time off for eligible employees working 20 or more hours per week, accrued each pay period for vacation and personal needs; accrual is prorated for part-time schedules and annual carryover is subject to caps.
  • Nine paid holidays.
  • Shift differentials for hourly staff: 6% for PM shift and 10% for NOC shift.
  • Weekend shift differentials for hourly staff: 5% for Weekend AM, 11% for Weekend PM, and 15% for Weekend NOC shifts.
  • Free continuing education units (CEUs).
  • Free supervision for BBS Associate License.
  • Coaching and mentorship.
  • Online University tuition discount and company scholarships.
  • Medical, vision, and dental insurance.
  • 401(k).
  • Employee Stock Ownership Plan.
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