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The Oliver Hotel - Assistant General Manager Beverage & Bar Operations

OLIVER HOSPITALITY PAYROLL, LLC•Knoxville, TN
•$55,000 - $60,000•Onsite

About The Position

The Assistant General Manager – Beverage & Bar Operations is a hands-on hospitality leader responsible for developing, executing, and continually improving beverage programs at Oliver Royale and Peter Kern Library while supporting the overall operation and leadership of both outlets. This active, service-facing role spends most of the working week in operations, including regular bartending shifts and scheduled closing Manager on Duty shifts. Administrative work is limited to the responsibilities needed to manage the beverage program and fulfill the role. The position reports to the Food & Beverage Director and Hotel General Manager and collaborates with the broader management team on staffing, performance, operational, and strategic decisions. The role owns the beverage program while remaining closely connected to daily service, preserving the distinct identities of both outlets, and balancing creativity with consistency, profitability, and practical execution. The typical week consists predominantly of bartending shifts, closing/MOD shifts, and beverage leadership, alongside administrative work, meetings, vendor visits, and monthly inventory. The mix varies according to volume, staffing, events, and menu development. Administrative work generally takes approximately four to eight hours per week outside active service, though inventory, menu changes, events, and training may require more. When working tipped service, compensation and tip handling follow company policy and applicable wage-and-hour requirements; participation in employee tip pools is not expected.

Requirements

  • Ability to lead calmly and consistently under pressure and communicate clearly, respectfully, and directly.
  • Ability to address problems early, follow the standards expected of employees, and exercise sound judgment regarding alcohol, relationships, guests, and resources.
  • Ability to accept feedback and accountability, collaborate with fellow managers, and support consistent leadership standards.
  • Ability to bring potential solutions, balance creativity with discipline, develop people, and recognize when decisions require collaboration or escalation.

Responsibilities

  • Maintain and improve cocktail, spirits, wine, beer, and non-alcoholic beverage programs at Oliver Royale and Peter Kern Library.
  • Lead cocktail development and seasonal menu changes with food and beverage leadership and the bar team.
  • Maintain consistency in recipes, specifications, presentation, glassware, garnishes, and preparation; develop reference materials and prep procedures.
  • Ensure beverage menus and POS programming are accurate and communicated to the team.
  • Evaluate new products, maintain supplier relationships and product pars, and identify improvements in quality, profitability, efficiency, and guest engagement.
  • Support special dinners, activations, private events, tastings, and beverage programming.
  • Establish and enforce opening, service, closing, cleaning, and preparation standards.
  • Maintain bar organization and pars for beverages, mixers, garnishes, juices, syrups, glassware, and supplies.
  • Oversee the quality, labeling, dating, storage, and rotation of beverage preparation.
  • Monitor equipment, refrigeration, glassware, smallwares, and maintenance needs, addressing problems before they affect service.
  • Maintain controls for premium and allocated products and work scheduled bartending shifts to evaluate recipes, preparation systems, equipment, staffing, and procedures.
  • Complete and reconcile monthly beverage inventory; manage routine ordering and receiving.
  • Monitor purchasing against sales volume and pars, as well as beverage cost, usage, waste, breakage, comps, transfers, and unexplained variances.
  • Assist with pricing and cost analysis and document and control premium and allocated products.
  • Meet with distributors and supplier representatives approximately one to three times per week to review samples, products, pricing, availability, and programming opportunities.
  • Maintain professional vendor relationships and communicate significant cost, purchasing, inventory, or availability concerns to food and beverage leadership.
  • Train and develop bartenders, barbacks, and employees responsible for beverage service; educate the broader front-of-house team as appropriate.
  • Set expectations for professionalism, preparation, cleanliness, product knowledge, hospitality, and execution; coach during service and provide timely feedback.
  • Identify skill gaps and develop employees with leadership potential.
  • Participate with management in interviews, hiring, evaluations, coaching, corrective action, and separation; provide observations and recommendations, with major personnel decisions made collaboratively.
  • Model accountability and consistently enforce company alcohol policies and professional boundaries.
  • Regularly serve as a closing Manager on Duty, generally two to three shifts per week as business needs require.
  • Lead service across Oliver Royale and Peter Kern Library, respond to volume, and support all front-of-house positions.
  • Make real-time staffing and cut decisions within established standards, address guest concerns, and provide guest recovery.
  • Resolve routine operating issues and escalate significant concerns; coordinate communication with front-of-house, back-of-house, hotel, and leadership teams.
  • Ensure service, safety, security, cash handling, closing, reporting, and outlet security procedures are completed.
  • Maintain an active guest presence, build relationships with regulars, welcome first-time visitors, personalize service, and address failures promptly.
  • Support the service team where leadership improves the guest experience and protect the distinct atmosphere of each outlet.
  • Maintain the quality and consistency of Peter Kern Library cocktails and its intimate, elevated service style.
  • Ensure bartenders understand product knowledge, stories, techniques, and presentation; maintain premium spirits standards.
  • Collaborate on Peter Kern Library seasonal programming, activations, menu development, and continued concept evolution.
  • Attend the weekly management meeting and complete monthly beverage inventory, ordering, cost review, menu maintenance, training materials, manager reports, and follow-up communication.
  • Participate in menu planning, employee meetings, and leadership projects as needed.
  • Bring informed recommendations on staffing, development, beverage strategy, purchasing, and operations to leadership; exercise independent judgment during routine service within established standards and communicate with management.

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