Operator Jobs

About The Position

Requirements

• Must be at least 16 years of age
• Exhibits high energy and strong interpersonal and communication skills
• Friendly, helpful, and guest-focused with a positive attitude
• Enjoys interacting with diverse people and excels at providing a superior guest experience
• Able to multitask while maintaining attention to detail
• Is diligent, organized and self-motivated
• Has the ability to understand and carry out oral and written instructions and request clarification when needed
• Comfortable with technology and able to operate a point-of-sale system
• Basic math skills, including handling cash and making change
• Ability to stand for extended periods and work in a fast-paced environment

Nice To Haves

• Previous guest service experience in retail, restaurant, or bakery settings is a plus

Responsibilities

• Promptly greets walk-in and phone guests with warmth and enthusiasm to determine needs and follows NbC Sweet Steps of Service to create a superior guest experience
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise
• Suggests additional items such as balloons, candles, and cards to enhance guest celebrations
• Processes orders accurately and efficiently using the point-of-sale system; invites guests to join the Bundtastic Rewards program
• Maintains a clean, organized bakery presentation, including light cleaning tasks such as sweeping, mopping, and wiping surfaces
• Replenishes retail merchandise and cake display cases to maintain strong visual presentation
• Assists with preparing cake decorations and packaging supplies as needed
• Complies with all health and safety guidelines, NbC policies and procedures, including strict adherence to dress code and hygiene standards.
• Maintains a consistent work attendance and punctuality

Benefits

• Supportive, team-focused work environment