Operator Jobs

About The Position

Requirements

• Interpersonal communication skills to ensure positive interactions with customers
• Analytical and problem-solving skills to diagnose problems and recommend effective solutions
• Multitasking and organizational skills to work on multiple issues at one time
• Active listening and communication skills to provide concise answers to inquiries
• Time-management skills to respond to customer emails, calls and web chat messages promptly
• Teamwork skills to collaborate with representatives and coworkers in other departments
• Ability to remain upright and stationary for long periods during a shift
• Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs
• High School Diploma or GED required.
• 2–5 years of customer service experience.
• Experience handling escalated customer issues.

Nice To Haves

• Associate's or Bachelor's degree in Business, Communications, or a related field preferred.
• Previous experience serving as a team lead or senior customer service representative preferred.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve complex customer issues and escalations in a timely and professional manner.
• Ensure customers receive accurate information regarding products, services, policies, and procedures.
• Monitor customer interactions to maintain a high level of service quality.
• Follow up on customer concerns to ensure satisfactory resolution.
• Serve as a resource for escalated customer concerns and operational questions.
• Lead by example in professionalism, customer engagement, and problem-solving.
• Support supervisors and managers with daily operations and workflow coordination.
• Maintain accurate customer records and service documentation.
• Identify trends, recurring issues, and opportunities for process improvement.

Benefits

• medical
• dental
• vision
• work/life resources
• retirement savings plans like 401(k)
• paid days off
• parental leave
• disability coverage